The latest version of SharePoint has been a support nightmare for me. On paper Microsoft SharePoint looks great. Integration with Microsoft Office, document sharing, discussion forums, task manager, blogs and even wikis. I really like the ability to drag and drop files using the Explorer View for document libraries. The problem is that the interface is unwieldy and the behaviour, especially with permissions, seems often to be inconsistent. For the basic tasks that we are doing in SharePoint I would expect an intuitive interface familiar to Office users.
I have been on the phone constantly with users confused by SharePoint and I am no expert. SharePoint also requires Office 2003 or above and doesn't support Firefox for many administrative and file-related tasks. Unfortunately, I can't use Internet Explorer 7, which at least has tabs, because of organisational software that does not function with it.
Why does Microsoft have to make life so difficult?